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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:
Topic
Details
Topic 1
- Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2
- Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3
- ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4
- Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5
- High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q12-Q17):
NEW QUESTION # 12
An organization provides an online portal that its employees can use to learn about and request standard services. Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?
Answer:
Explanation:
Service catalogue management
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NEW QUESTION # 13
In service relationships, what is a benefit of identifying consumer roles
Answer:
Explanation:
It enables stakeholder management
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NEW QUESTION # 14
A service provider is collecting requirements for a cloud-based document storage service.
Which is an example of a utility requirement for this service?
Answer:
Explanation:
The service will display a list of items uploaded by the user
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NEW QUESTION # 15
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?
- A. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed
- B. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments
- C. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly
- D. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload
Answer: D
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NEW QUESTION # 16
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?
- A. Feedback gathering
- B. Onboarding
- C. Contract negotiation
- D. Incident resolution
Answer: B
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NEW QUESTION # 17
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